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400 pages described two screens. I broke the monolith apart.
I shadowed the people actually doing the work, mapped every document against how a project actually got built, and replaced one over-aggregated super-spec with a connected, shared set.
- Problem 400 pages described two screens, copied and pasted across three separate documents.
- Solution Shadowed 27 subject matter experts, piloted three methods, engaged Forrester to benchmark peers.
- Result 80% less ramp-up time, 70% fewer build-phase ambiguities, with clear document ownership.
“I watched people quietly work around a broken process for years before I finally asked them to show me exactly how.”